Live chat allows the operators to chat with multiple clients at the same time. While they are doing that they are free to connect to others online or redirect calls to others in the office if they need to. Multitasking is a very big advantage for a company with employees, as it enables maximum output.
Live chat support enables instant leads on a client. It is easy for the operator to develop a strong customer relationship. Customers who usually use the chat solution can easily ask for as much detail as they want for the service they require.
First impressions are important. When a visitor asks a question and receives quick replies he is bound to stay longer, give more business by making more purchases and will show a lot of confidence in your business. This is why many businesses in various industries like the automobile industry are using live chat as a means of contacting potential clients to develop trust and a strong business relationship with customers.
The software will enable you to customize your chat icons, pop-up windows and invite screens with the company logo. It will allow your name to be in lights and will make it catchy and difficult for the visitor to forget your site.
The live chat software is absolutely risk free. It is easy to download and is very user friendly.
Are you catering to clients in different parts of the world? The software allows you to communicate with your clients in their own native language. This creates a high level of comfort between the chat operator and the customer. Also the customer will develop a strong level of trust. The system itself supports all the special characters including right to left direction languages that allow all the windows and graphics to be translated into the appropriate language.
A post chat survey can be created in order to receive feedback from the customers. It is just a way to evaluate a visitor’s experience and enables him to ask any questions he may have or leave any comments he would wish to share. Customer feedback is all about improving customer care.
As a business expands, you can add as many chat operators, as you need to cater to your customers’ needs. Hence, it is scalable.
Real time stats are given which let you quickly evaluate your clients by being able to find out their referring URL, IP address and location that will help you understand them better.
In conclusion, adding live chat software to website can prove to be very advantageous for business. Businesses that have not already availed this featured product are missing out.